At the Mayah Clinic we take our “duty of care” seriously. But what does that mean?
I heard 2 things from patients today that made me think of our duty of care to our patients. One had been to a beauty salon to have injectables. The doctor who was Skyped in to OK this prescription treatment was actually jogging!!! – and stop his jogging to OK the treatment plan. Clearly this does NOT stack up as demonstrating a duty of care to patients.
Then I had a beautiful phone call this morning from a patient going through a very tough time in her life. She wanted me to know how much she valued her facials with Marketa – not just because of how her skin was improving, but because of Marketa herself and how she really cared. This patient said that she felt a “heavy emotional weight was stripped off her shoulders at every visit”.
Of course, “duty of care” also means that we aim for the best possible outcome from every treatment.
It means we follow up any problems until they are solved, working to resolve any adverse event (while aiming to have none!).
It means we would attend a patient outside normal hours for something urgent.
It means we put the client first – so if the best for them one day, is for us to not proceed with a treatment, that’s what we will do, even if it leaves us with a gap in our day.
But it also means we just CARE.